analyze
Altnativ Analyze turns every call into structured insight — tracking sentiment, silence, compliance, and agent performance in real time. No more 2% sampling. No more blind spots
Know what every conversation is really telling you.
What it enables:
30-50%
reduction in internal support load
80%
faster response times
25-35%
satisfaction lift
10%
shorter onboarding
analyze
Altnativ Analyze turns every call into structured insight — tracking sentiment, silence, compliance, and agent performance in real time. No more 2% sampling. No more blind spots
Know what every conversation is really telling you.
What it enables:
30-50%
reduction in internal support load
80%
faster response times
25-35%
satisfactionlift
10%
shorter onboarding
analyze
Altnativ Analyze turns every call into structured insight — tracking sentiment, silence, compliance, and agent performance in real time. No more 2% sampling. No more blind spots
Know what every conversation is really telling you.
What it enables:
30-50%
reduction in internal support load
80%
faster response times
25-35%
satisfaction lift
10%
shorter onboarding
What it does?
What it does?
What it does?
The problems holding your team back
The problems holding your team back
The problems holding your team back
Manual QA that covers only 1–2% of calls
Manual QA that covers only 1–2% of calls
Manual QA that covers only 1–2% of calls
Blind spots in compliance and customer satisfaction
Blind spots in compliance and customer satisfaction
Blind spots in compliance and customer satisfaction
Lack of actionable insights from support interactions
Lack of actionable insights from support interactions
Lack of actionable insights from support interactions
Missed opportunities to improve product and service
Missed opportunities to improve product and service
Missed opportunities to improve product and service
What you get
What you get
What you get
Enterprise-grade AI support that integrates with your existing systems and scales with your team.
Enterprise-grade AI support that integrates with your existing systems and scales with your team.
Enterprise-grade AI support that integrates with your existing systems and scales with your team.
01
100% call coverage
100% call coverage
100% call coverage
Every call is transcribed, analyzed, and tagged — no sampling, no manual review backlog
Every call is transcribed, analyzed, and tagged — no sampling, no manual review backlog
Every call is transcribed, analyzed, and tagged — no sampling, no manual review backlog
02
Live sentiment & emotion detection
Live sentiment & emotion detection
Live sentiment & emotion detection
Detect hesitation, frustration, or satisfaction in real time — before it’s too late
Detect hesitation, frustration, or satisfaction in real time — before it’s too late
Detect hesitation, frustration, or satisfaction in real time — before it’s too late
03
Script & Compliance Monitoring
Script & Compliance Monitoring
Script & Compliance Monitoring
Track adherence to protocols and flag violations automatically across all calls
Track adherence to protocols and flag violations automatically across all calls
Track adherence to protocols and flag violations automatically across all calls
04
Agent performance dashboards
Agent performance dashboards
Agent performance dashboards
Monitor talk ratios, resolution patterns, and behavior insights — identify what your top agents do differently
Monitor talk ratios, resolution patterns, and behavior insights — identify what your top agents do differently
Monitor talk ratios, resolution patterns, and behavior insights — identify what your top agents do differently
05
Voice of Customer Trends
Voice of Customer Trends
Voice of Customer Trends
Aggregate keywords, topics, and themes to spot product gaps, service bottlenecks, and churn risks
Aggregate keywords, topics, and themes to spot product gaps, service bottlenecks, and churn risks
Aggregate keywords, topics, and themes to spot product gaps, service bottlenecks, and churn risks
06
Churn & Escalation Signals
Churn & Escalation Signals
Churn & Escalation Signals
Identify early signs of dissatisfaction — from long silences to subtle tone shifts
Identify early signs of dissatisfaction — from long silences to subtle tone shifts
Identify early signs of dissatisfaction — from long silences to subtle tone shifts
Plug Into Your Existing Stack
Plug Into Your Existing Stack
Plug Into Your Existing Stack
Altnativ integrates seamlessly with your phone system, CRM, calendar, ERP, and more — no rebuilds, no downtime.
Altnativ integrates seamlessly with your phone system, CRM, calendar, ERP, and more — no rebuilds, no downtime.
Altnativ integrates seamlessly with your phone system, CRM, calendar, ERP, and more — no rebuilds, no downtime.
Who it's for
Built for teams that need answers at scale
Built for teams that need answers at scale
Built for teams that need answers at scale
Whether you're supporting employees or customers, Decide delivers instant, accurate answers across every department.
Whether you're supporting employees or customers, Decide delivers instant, accurate answers across every department.
Whether you're supporting employees or customers, Decide delivers instant, accurate answers across every department.
Customer experience leads
Customer experience leads
Enhance interactions with AI-driven tools for faster, consistent, and more satisfying customer engagement.
Enhance interactions with AI-driven tools for faster, consistent, and more satisfying customer engagement.
Enhance interactions with AI-driven tools for faster, consistent, and more satisfying customer engagement.
QA teams
QA teams
Automate testing to improve speed, accuracy, and coverage across all customer interactions
Automate testing to improve speed, accuracy, and coverage across all customer interactions
Automate testing to improve speed, accuracy, and coverage across all customer interactions
BPO operators
BPO operators
Boost efficiency with AI automation, reducing response times and manual workload
Boost efficiency with AI automation, reducing response times and manual workload
Boost efficiency with AI automation, reducing response times and manual workload
Regulated industries
Regulated industries
Maintain compliance with secure, auditable AI interactions that meet industry standards
Maintain compliance with secure, auditable AI interactions that meet industry standards
Maintain compliance with secure, auditable AI interactions that meet industry standards
Ranfurlie Blvd., Cranbourne West, 3977 Victoria, Australia
Stay Updated
© 2025 All rights reserved @ altnativ.co
Ranfurlie Blvd., Cranbourne West, 3977 Victoria, Australia
Stay Updated
© 2025 All rights reserved @ altnativ.co
Ranfurlie Blvd., Cranbourne West, 3977 Victoria, Australia
Stay Updated
© 2025 All rights reserved @ altnativ.co