talk/alpha
talk/alpha
talk/alpha
Talk/alpha is an enterprise-grade AI voice agent built for high-volume contact centers. It handles thousands of calls at once, speaks multiple languages, and integrates with your CRM, ERP, and helpdesk tools — all with the security and uptime enterprises demand.
Talk/alpha is an enterprise-grade AI voice agent built for high-volume contact centers. It handles thousands of calls at once, speaks multiple languages, and integrates with your CRM, ERP, and helpdesk tools — all with the security and uptime enterprises demand.
Talk/alpha is an enterprise-grade AI voice agent built for high-volume contact centers. It handles thousands of calls at once, speaks multiple languages, and integrates with your CRM, ERP, and helpdesk tools — all with the security and uptime enterprises demand.
Your call center, reinvented with Ai— without the overhead
Your call center, reinvented with Ai— without the overhead
Your call center, reinvented with Ai— without the overhead
What it enables:
What it enables:
What it enables:
60–75%
60–75%
60–75%
reduction in cost per handled call
reduction in cost per handled call
reduction in cost per handled call
80%+
80%+
80%+
of routine calls fully resolved by AI
of routine calls fully resolved by AI
of routine calls fully resolved by AI
25-35%
25-35%
25-35%
satisfaction lift
satisfactionlift
satisfaction lift
10%
10%
10%
shorter onboarding
shorter onboarding
shorter onboarding
What it does?
What it does?
What it does?
The problems holding your team back
The problems holding your team back
The problems holding your team back
Rising cost per agent and 24/7 staffing needs
Rising cost per agent and 24/7 staffing needs
Rising cost per agent and 24/7 staffing needs
Long wait times, dropped calls, and after-hour gaps
Long wait times, dropped calls, and after-hour gaps
Long wait times, dropped calls, and after-hour gaps
Compliance risks and inconsistent service
Compliance risks and inconsistent service
Compliance risks and inconsistent service
Language barriers across diverse customer bases
Language barriers across diverse customer bases
Language barriers across diverse customer bases
What you get
What you get
What you get
Enterprise-grade AI support that integrates with your existing systems and scales with your team.
Enterprise-grade AI support that integrates with your existing systems and scales with your team.
Enterprise-grade AI support that integrates with your existing systems and scales with your team.
01
24/7 AI-powered call handling
24/7 AI-powered call handling
24/7 AI-powered call handling
Answer unlimited concurrent calls with natural, human-like voice — even during peak hours or off-hours
Answer unlimited concurrent calls with natural, human-like voice — even during peak hours or off-hours
Answer unlimited concurrent calls with natural, human-like voice — even during peak hours or off-hours
02
Multilingual conversations
Multilingual conversations
Multilingual conversations
Support customers in English, Arabic, Urdu, French, and more — with real-time language detection and switching
Support customers in English, Arabic, Urdu, French, and more — with real-time language detection and switching
Support customers in English, Arabic, Urdu, French, and more — with real-time language detection and switching
03
CRM + ERP integration
CRM + ERP integration
CRM + ERP integration
Look up orders, update tickets, verify customer info, and trigger workflows directly from your existing systems
Look up orders, update tickets, verify customer info, and trigger workflows directly from your existing systems
Look up orders, update tickets, verify customer info, and trigger workflows directly from your existing systems
04
Speech Analytics + QA integration
Speech Analytics + QA integration
Speech Analytics + QA integration
Track sentiment, escalation signals, script adherence, and call quality as conversations happen
Track sentiment, escalation signals, script adherence, and call quality as conversations happen
Track sentiment, escalation signals, script adherence, and call quality as conversations happen
05
Flexible deployment
Flexible deployment
Flexible deployment
Run it fully on-prem, in your private cloud, or as a managed SaaS — with full control over data and infrastructure
Run it fully on-prem, in your private cloud, or as a managed SaaS — with full control over data and infrastructure
Run it fully on-prem, in your private cloud, or as a managed SaaS — with full control over data and infrastructure
06
Failover and redundancy
Failover and redundancy
Failover and redundancy
Talk/alpha is designed for scale, with 99.9% uptime, geo-redundancy, and automatic load balancing
Talk/alpha is designed for scale, with 99.9% uptime, geo-redundancy, and automatic load balancing
Talk/alpha is designed for scale, with 99.9% uptime, geo-redundancy, and automatic load balancing
Plug Into Your Existing Stack
Plug Into Your Existing Stack
Plug Into Your Existing Stack
Altnativ integrates seamlessly with your phone system, CRM, calendar, ERP, and more — no rebuilds, no downtime.
Altnativ integrates seamlessly with your phone system, CRM, calendar, ERP, and more — no rebuilds, no downtime.
Altnativ integrates seamlessly with your phone system, CRM, calendar, ERP, and more — no rebuilds, no downtime.
Who it's for
Built for teams that need answers at scale
Built for teams that need answers at scale
Built for teams that need answers at scale
Whether you're supporting employees or customers, Decide delivers instant, accurate answers across every department.
Whether you're supporting employees or customers, Decide delivers instant, accurate answers across every department.
Whether you're supporting employees or customers, Decide delivers instant, accurate answers across every department.
Telecom & utility providers
Telecom & utility providers
Streamline customer inquiries with AI-powered support, ensuring quicker resolutions and reducing operational costs across service calls
Streamline customer inquiries with AI-powered support, ensuring quicker resolutions and reducing operational costs across service calls
Streamline customer inquiries with AI-powered support, ensuring quicker resolutions and reducing operational costs across service calls
Government service hotlines
Government service hotlines
Enhance public service efficiency with AI-driven automation, providing accurate answers and reducing wait times for citizens
Enhance public service efficiency with AI-driven automation, providing accurate answers and reducing wait times for citizens
Enhance public service efficiency with AI-driven automation, providing accurate answers and reducing wait times for citizens
BPOs and large contact centers
BPOs and large contact centers
Scale operations effortlessly with AI-powered solutions that handle high volumes of customer interactions, improving response times and reducing agent load
Scale operations effortlessly with AI-powered solutions that handle high volumes of customer interactions, improving response times and reducing agent load
Scale operations effortlessly with AI-powered solutions that handle high volumes of customer interactions, improving response times and reducing agent load
Healthcare, banking, and logistics enterprises
Healthcare, banking, and logistics enterprises
Automate critical processes and enhance service delivery, ensuring accuracy, compliance, and timely responses across diverse sectors
Automate critical processes and enhance service delivery, ensuring accuracy, compliance, and timely responses across diverse sectors
Automate critical processes and enhance service delivery, ensuring accuracy, compliance, and timely responses across diverse sectors
Ranfurlie Blvd., Cranbourne West, 3977 Victoria, Australia
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© 2025 All rights reserved @ altnativ.co
Ranfurlie Blvd., Cranbourne West, 3977 Victoria, Australia
Stay Updated
© 2025 All rights reserved @ altnativ.co
Ranfurlie Blvd., Cranbourne West, 3977 Victoria, Australia
Stay Updated
© 2025 All rights reserved @ altnativ.co